Terms and Conditions
These terms govern access to the TravelSafePilot website, services, reports, platform features, and any approved partner or API integrations.
Legal entity: TravelSafePilot (Pty) Ltd
By accessing or using TravelSafePilot, you agree to these terms and to any additional policies, usage rules, or commercial agreements that apply to your access tier or integration relationship.
1. Service scope
TravelSafePilot provides structured situational awareness, safety context, mapping outputs, and related digital services. It may include consumer-facing access, community and operator features, partner access, and controlled API or integration capabilities.
2. No emergency-service guarantee
TravelSafePilot is not an emergency service, does not guarantee intervention, and does not replace police, medical, fire, disaster, or official emergency channels. In any urgent situation, users must contact the appropriate official responders directly.
3. Reporting conduct
Users must not knowingly submit false, misleading, malicious, unlawful, defamatory, or privacy-invasive reports. TravelSafePilot may limit, moderate, remove, or refuse content or access where misuse, risk, or abuse is suspected.
4. Availability and changes
Features, routes, plans, capabilities, and interfaces may change, be improved, be restricted, or be withdrawn as the platform evolves. TravelSafePilot may introduce release gates, access reviews, and staged rollout controls.
5. Platform outputs
TravelSafePilot aims to provide calm, structured, and useful intelligence, but outputs may be incomplete, delayed, generalised, inferred, or unavailable. Users remain responsible for their own decisions, procedures, legal compliance, and operational judgement.
6. Acceptable use
You may not abuse the platform, probe for vulnerabilities, interfere with service integrity, scrape restricted content, automate unauthorised extraction, reverse engineer protected systems where prohibited, or use the platform to facilitate unlawful harm, harassment, vigilantism, or targeted abuse.
7. API, developer, and integration terms
Access control
- API access may require approval, agreement, and provisioning.
- Credentials, tokens, and keys must be kept secure and confidential.
- Access may be limited by rate, geography, environment, product lane, or commercial agreement.
- TravelSafePilot may suspend or revoke access where misuse, instability, or security risk is detected.
Permitted use
- Use is limited to authorised business, operational, or technical purposes.
- Unauthorised resale, sublicensing, mirroring, bulk extraction, or competitive replication is prohibited unless expressly agreed in writing.
- You may not bypass limits, attempt to access non-permitted endpoints, or use the API in ways that degrade platform stability or integrity.
- Integration partners remain responsible for their own downstream use, user communications, and compliance obligations.
8. Billing, subscriptions, and passes
Paid access, subscriptions, passes, gifts, shared plans, and enterprise agreements are governed by the applicable commercial terms, checkout terms, and refund policy. Access may be restricted or withdrawn for failed payment, fraud risk, abuse, or contract breach.
9. Intellectual property
The platform, branding, software, documentation, layouts, structured outputs, and underlying systems remain protected intellectual property unless explicitly licensed otherwise. Use of TravelSafePilot names, marks, and materials must remain authorised and accurate.
10. Privacy and data handling
Use of the platform is also subject to the Privacy and Cookies pages. TravelSafePilot may process reports, platform telemetry, account data, integration data, and operational metadata in line with platform function, security, legal obligations, and product governance.
11. Liability limits
To the maximum extent permitted by law, TravelSafePilot disclaims liability for indirect, consequential, special, incidental, punitive, or reliance-based losses, including loss arising from unavailable data, delayed outputs, routing decisions, third-party actions, service interruptions, or interpretation of platform signals.
12. Indemnity
You agree to indemnify and hold harmless TravelSafePilot (Pty) Ltd, its operators, suppliers, affiliates, and service providers from claims, costs, or losses arising from your misuse of the platform, your unlawful conduct, your submissions, or your breach of these terms or any applicable agreement.
13. Enforcement and account action
TravelSafePilot may investigate misuse and may warn, throttle, suspend, terminate, refuse access, preserve evidence, or cooperate with lawful requests where necessary to protect users, platform integrity, or legal compliance.
14. Governing framework
These terms are intended to operate within applicable law and commercial practice. If any provision is held unenforceable, the remainder stays in effect to the fullest extent permitted. Specific enterprise, partner, or integration relationships may also be governed by additional written agreements.